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"Quality in Action is a superb tool for teaching and learning the nuts and bolts of quality management. Pick up the book and start reading—anywhere,on any page. I dare you to put it down before you’ve read it all at least once; then expect to read and ponder the 93 lessons again and again."
Vice Admiral James A. Zimble, M.D. former Surgeon General, U.S. Navy President, Department of Defense Medical School
"Quality in Action is not only exhortation, it is a road map. Townsend and Gebhardt have taken much of the fear and mystery out of total quality management."
Ann McLaughlin, former Secretary of Labor and Founder of the Workforce Quality Commission
"Quality must become a national issue. Quality in Action enables you not only to see the truth of that statement, but also to feel it. Long after you have forgotten the points (or the titles) of other business books, you will remember and use the lessons contained in this one."
Congressman Don Ritter (Pa.) Subcommittee on Technology and Competitiveness "Quality Champion on Capitol Hill"
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