Assertiveness At Work

Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unaceptable and nothing will be achieved through non-assertion, successful people need assertiveness. Whether you are a line manager, project leader, specialist or key member of a team, “Assertiveness at Work” is a practical guide for developing your own natural assertiveness to benefit both yourself and your organisation.